FAQs
Frequently Asked Questions (FAQs)
General Questions
1. How does the BlendMate™ portable blender work?
Simply charge it via USB, add your ingredients, press the button, and enjoy fresh smoothies anywhere.
2. Is BlendMate™ safe to use?
Yes! It has built-in safety features, including automatic shutoff and a secure blending lid.
3. How long does the battery last?
A full charge lasts for 10-15 blends and takes about 2-3 hours to fully charge.
Shipping & Orders
4. How long does shipping take?
Orders typically arrive within 5-15 business days in the U.S. and 7-20 business days internationally.
5. How do I track my order?
Once shipped, you'll receive a tracking number via email. Check your order status anytime!
6. What if my package is lost or delayed?
If your package is delayed beyond the estimated time, contact us at alphastore2029@gmail.com , and we'll assist you.
Returns & Warranty
7. Do you accept returns?
We offer 30-day returns for unused and unopened products. Contact support for assistance.
8. What if my blender arrives damaged?
No worries! If your product is defective or damaged, email us within 7 days of receiving it, and we'll send a replacement.
For any other questions, feel free to reach out to us at alphastore2029@gmail.com
📌 Frequently Asked Questions (FAQ) 📌
How do I turn on the BlendMate™?
👉 Double-press the power button to start blending. If it doesn't turn on, make sure the blender is properly aligned (the crescent shape should match the dots).
Why is my blender flashing red and not working?
🔴 The red flashing light means the cup is not aligned properly. Twist the bottle until the dots match, and try again.
How do I clean the BlendMate™?
🧼 Simply add water & a drop of soap, close the lid, and blend for 10 seconds. Rinse, and you're done! (Not dishwasher safe).
How long does the battery last?
Can I blend ice or frozen fruits?
❄️ Yes! But for best results, cut frozen ingredients into small pieces and add liquid before blending.
Can I drink straight from the blender?
🥤 Absolutely! Just swap the blade lid with the travel-friendly drinking lid and enjoy your smoothie on the go.
What if my BlendMate™ stops mid-blend?
⚡ If the blender suddenly stops, the battery may be low. Try recharging it or shaking the bottle gently while blending to prevent jams.